Yes, all orders must be placed online.
If you have credit, please log into your Mykindofdress.com account (My Account on homepage). Choose the item/s you want to purchase and add to shopping cart. Look for the Use Credit to Pay option, choose the amount of credit you want to use from the drop down menu. Then proceed to Checkout. If you have any issues, please email us at email@example.com and we will be happy to help.
Yes our site is safe for your credit/debit card information. We use the latest online encryption systems for potentially sensitive information such as your name, address and information like your credit / debit card details.
Once you have completed and confirmed your order you will receive a confirmation email with your order receipt please allow up to 30 minutes to receive an email.
Unfortunately, once you have placed on order with us it cannot be changed, if you want to return a product to us please refer to our Return Policy for information on how to return a product.
Unfortunately, once you have placed on order with us it cannot be cancelled. If you want to return a product to us please refer to our Return Policy for information on how to return a product.
Please email firstname.lastname@example.org and include your order number and details of what you received. We will then contact you and arrange pick up of item. If you are returning all items ordered place a note inside the parcel stating the reason for the return, and you will be refunded the delivery costs as well as the item.
We deliver to UK, Ireland, Europe and the rest of the world.
We deliver to Ireland, UK, Europe and the rest of the world.
Ireland: €6.00/ Free on orders over €50.00 (we do not deliver on weekends or bank holidays)
UK: €6.00/ Free on orders over €50.00
EU: €10.00 standard 7 working days
Rest of World: €20.00 standard up to 10 working days
Please note for orders to Europe and the Rest of the world there is a maximum of 5 items allowed per order
We're sorry, but we cannot tell you what the cost will be as this varies widely. For information on current charges, contact your local customs office.
For deliveries to UK, your order will be with you the next working day provided you order before 12.00 noon. We use GLS courier service that deliver between the hours 8.30am to 6.30pm.
For deliveries to Europe please allow 3-5 working days.
Rest of World up to 10 working days
Yes, we can deliver to a work address or another residential address. Please include the chosen shipping address when you are purchasing your item. If you are selecting a work address, please ensure you always put the name of the Company /Organisation in the address field, along with the contact name to ensure it is successfully delivered.
The courier will leave a calling card with details on how to contact them to receive your parcel. Please ensure when enter your contact number that you enter a number that you will be contactable on the day of delivery. If you have not received a calling card please email our customer care team with your order ID number at email@example.com and we investigate further.
Yes a signature is needed.
Please contact us and we can investigate further. If necessary we can action a claim with the carrier on your behalf. Please note that this can take up to 21 days to process the claim with the carrier.
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 working days of receipt. We will issue a full refund (delivery excluded) on receipt, or exchange the item for a different size / colour or item if preferred. Please note we do not refund the cost of postage for your return. Please refer to our returns policy for further information.
We aim to refund you as quickly as possible. Please allow 21 working days from the date we receive your returned item for refund to show on your bank statement. (We endeavour to process refund as quickly as possible)
Once the refund has been processed, you will receive an email to confirm this.
We accept the following payment cards: Visa, Visa Debit, MasterCard, Laser, Maestro and Electron. We also now accept 3V payment and PayPal.
When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.
Please refresh your order and start again, then place your order again and ensure all card details are correct. If a problem still occurs please contact our customers care team at firstname.lastname@example.org
To use a promotion code, add your selected item to your basket. Once added, you can then enter your promotion code in the assigned box at the checkout. This should then apply the correct discount.
If you are having difficulty, please email us at email@example.com and we will be happy to help.
Log into your Mykindofdress.com account. Use the Redeem Gift Card Option. The value will be added as credit on your account. In order to use this credit, log into your Mykindofdress.com account. Choose the item/s you want to purchase. Then choose the amount of credit you would like to use from the Use Credit to pay option. Select from the drop down menu. This will then be deducted from the Total Amount.
Unfortunately, we are unable to manually enter discounts after the order has been completed. The same applies when using credit.
We aim to give as much information under the product descriptions as possible, however if you have any further queries please contact us at firstname.lastname@example.org and we will try and find out for you.
If you're enquiring about an item being restocked, or an item you seen advertised - please email us and we will happy to help you!
On the login page, click the 'Forgot your password?' link by the login button and follow the instructions. If you continue to experience problems please contact us.
Log in to your account using your email address and password. Click on 'Personal Details' under My Account. Make your changes and press UPDATE INFORMATION. You can change password to something you find easier to remember in this section.
Firstly, make sure that you have put in the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact us at email@example.com with details of any error messages received and we will investigate further
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